Support
Shipping & Returns
Shipping
| Free shipping | On orders over $99 within the lower 48 states. |
|---|---|
| Orders under $99 | TO CONFIRM: Flat rate amount |
| Alaska, Hawaii, Puerto Rico | TO CONFIRM: Do we ship there? Surcharge? |
| Processing | 1–2 business days. Order by 2pm CT and it usually leaves the next business day. |
| Delivery | 3–7 business days after it ships. |
| Tracking | Emailed the moment the label is created. |
| Oversize items | TO CONFIRM: Signature required? PO Box deliverable? (4×2FT ships as oversize parcel) |
| Holiday deadline | Order by December 16 for delivery before Christmas. Orders after that ship as normal, but we can’t promise the date. |
Returns
| Window | 30 days from delivery, in the original packaging, in resellable condition. |
|---|---|
| How to start | Email returns@shoparboryth.com with your order number. We’ll send a label and instructions within one business day. |
| Return shipping | TO CONFIRM: Who pays return freight on a 51.6 lb oversize parcel ($45–75). Three options: free and priced into the product, deducted from the refund, or customer-paid. Ambiguity here creates chargebacks. |
| Refunds | TO CONFIRM: How many business days after we receive the return |
| Damaged in transit | Email us a photo within 48 hours of delivery and we’ll replace it. You don’t need to send the damaged one back. |
| Exchanges | Easiest way is to return the original and place a new order — that way you’re not waiting on our warehouse to process one before releasing the other. |
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The House Rules Pack is on its way, along with $15 off your first order. If it doesn’t land in a couple of minutes, look in promotions.